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FAQ - Questions
How does metroroommates.com work?
How do I contact the owners? What is the Fee?
Accounts automatically expire after 60 days
How often are the listings updated?
What are the methods of payment?
Problems with your account?
Do I have access to other Spyder Rentals websites
How can I access additional areas?
How can I get a discount code?
What do I do if I get an Error message?
How do I change my account login?
Is the price listed the price I have to pay?
How can I find a summer share?
How can I get notified when a new listing posts?
How do I find my optimal room?
Are availability dates and prices negotiable?
I forgot my password?
How do I change my password?
What is the reason to change my password?
How do I save the listings that interest me?
Rebates from landlords

FAQ - Answers

 

How does metroroommates.com Work?

metroroommates.com steps to finding the perfect rental.
  • Step One
    Browse through metroroommates.com .  It is FREE to browse our listings.
  • Step Two
    If a room meets your requirements, then register and contact the owners directly via telephone or email to set up appointments to view the space.
  • Step Three
    Check metroroommates.com daily to view all new rooms that have been posted. Any search can  use  email updates can facilitate your search, there are 100's of new listings every day.
Important Notes
  • Accounts are valid for 60 days and automatically expire.  You will never be re-billed by metroroommates.com unless you renew your account.
  • All metroroommates.com rooms are posted by directly owners or current lease holders. We do not permit agents  to advertise with our services.
  • Great deals can be found from many of our rooms
  • metroroommates.com is designed to present only roommate data. We advertise all types of rooms: long term- short term - furnished rooms - unfurnished rooms.
  • Statistically, our listings are 85% available and are updated on a daily basis and there are 100's of new listings every day.

Click here to search the database

Click here to register

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How do I contact the owners?

To obtain the email addresses and phone numbers of our owners and lease holders you need to register and pay the fee. The registration fee ranges per city from $4.95 to $150. All accounts are activated immediately after registration. We encourage that users browse our list rentals free before registering.
 

Click here to view the cost per area

Click here to search the database

Click here to register

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Accounts automatically expire after 60 days

Accounts are valid for 60 days and will automatically expire.  You will not be re-billed by metroroommates.com unless you choose to renew your account.

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How often are the listings updated?

metroroommates.com listings are updated every day.  Each day, we communicate with our owners, who return to the site to Update or Delete their listings. However, our database is never 100% available since rentals are turning over all the time. Statistically over the past 5 years, our rentals are 85% available. 100's of rentals will post every day and 100's of rentals will be deleted every day.  If you use our service diligently, you will have great success.
 
Click here to get new listing email updates
Click here to browse the listings
Click here to register

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What are the methods of payment?

The preferred means of payment is credit card over the Internet or Telephone.
 
Click here to browse the listings
Click here to register
 

Call 1-877-FOR-RENT

 

To pay by check or money order, send payment to:

Spyder Web Enterprises
16 Arcadian Way, Suite C-5
Paramus, NJ   07652

 
Accounts paid by credit card are activated immediately. Accounts paid by check or money order are activated when funds are received. If you are mailing your payment, please include your email address and phone number.

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Problems with your account?

1.  Make sure you are on the correct page
  1. Searching for a rental
  2. Posting a rental vacancy
2.  Verify your account information.
  1. Username is a FULL email address (yourname@company.com)
  2. Click [forgot password], to have your password emailed    
3.  Reboot your computer and try again
 

Last resort: send us an Email or Call 877-FOR-RENT

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Do I have access to other Spyder Rentals Websites?  

With an active MetroRoommates account you will have access to metroroommates.com and Cityleases.com as well.

All accounts are good for 60 days.

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How can I access additional areas?

Access to contact information is restricted to the area which you registered. For example, if you register for New York, All Areas - your access is restricted to the state of New York. If you register for Brooklyn - your access is restricted to Brooklyn.  To add areas to your account, you will need to upgrade your account.
 

Click here to upgrade

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How can I get a discount code?

To obtain a 25% discount, use the link below to send an email about metroroommates.com to your University, Company distribution list, or bulletin board. If you do not have access to such a list, you can send the email to 50 or more people receive the discount.

Click here for a discount

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What do I do if I get an Error message.

Please Contact us and include the information below

  1. Copy of the error message

  2. Your ID (email address)

  3. Your operating system (Are you using a MAC or PC)?

  4. Your browser (Explorer, Netscape etc..)

Click here if you are getting a "Session Expired" message

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How do I change my account login?

Email your request to Support.  Please include your current and new login.

Please click here to email Support now

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Is the price listed the amount I have to pay?

The prices listed on metroroommates.com is the price per room. Meaning if the listing says $500 then the price that you will pay is $500. The total rent for you and roommate combined in this example is $1000.

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How can I find a summer share?

We have created a separate search page just for Landlords that will rent in the summer months. Click the link below to search for summer sublets. 

Click here to search summer sublets

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How can I get notified when a new listing posts?

If there are no listings on the website that meet your criteria, please feel free to sign up for new listing updates. These will take all the newly posted  listings, which meet your criteria and send them to you via email. The best part of these updates is that are free to use.

Please click here to sign up for New Listing Updates.

 

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How do I save the listings that interest me?

 

Use the "My Listings" feature to store rentals that interest you.
  • No payment is required to store rentals. However, you must create an account. Click here to register

To store listings

  • From search results: check the "save" box and click "add to my listings".
  • From details pages: click "add to my listings" at the lower left.
  • To view your listings click any of the "My listings" or View My Listings links

Benefits

  • Organize and record the rentals interest you
  • Send group mails to multiple listings.

Removal

  • Listings that are deleted from our database are also removed from your page.
  • If you have not used metroroommates.com in 7 days your stored listings will be deleted.

Click here to view your listings

Click here to search Rentals

Click here to register

 

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How do I find my optimal room?

Selecting appropriate criteria while searching will help you find the optimal roommate situation. Remember, flexible criteria will yield more rentals to chose from.

Criteria Definitions

Lease Term:

Short Term rooms less than 6 months
  Long Term rooms greater than 6 months
    Both Short & Long flexible lease terms
  Summer Rental all summer rentals

Rent per:

MONTH rooms from one month to two years+
WEEK rooms from 1 week to one month
DAY for rooms less than one week
Click here to view ALL rooms in an area
Click here to make a custom search
Click here for International room Rentals
Click here for Summer Rooms
Click here for Holiday room rentals
Click here to register

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Are availability dates and prices negotiable?

As a registered member you are given the contact information to all owners for the area in which you register.  In this case, the phrase "it never hurts to ask" is a good guideline. All Landlords want to rent their place and most are flexible.  If your dates are close 90% the Landlord will work with you.

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I forgot my password?

Use the appropriate link below to have your password emailed to you.

  • Enter your ID (email address) and click on "Forgot Password".

Click here if you are a tenant

Click here if you are landlord

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How do I change my password?

Go to www.metroroommates.com/spider/le_changepassword.asp
  
1) Enter User ID
2) Enter Current Password
3) Enter New Password
4) Enter Confirm Password
5) Click on Submit.
 
Click here to search
Click here to register

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What is the reason to change my password?

Changing your password frequently adds another layer of security. The greater the likelihood that someone knows or can guess your password if you didn't change the password for a long time. If you think someone knows your password, change it immediately.
 
Click here to search
Click here to register

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Rebates from landlords

Rebate amounts differ for each listings and can range from $0 to $500. Each landlord has selected their own rebate amount and is expected to reduce the first rent payment by the this amount for all metroroommates.com members. Landlord rebates are another reason to use metroroommates.com to facilitate your rental process.

Click here to register
Click here to search rentals

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